Cultivating Kindness in Leadership: How Servant Hearts Shape Profitable, Purpose‑Driven Business

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Imagine walking into a room where kindness isn’t optional—it’s the culture. Where today’s customers don’t just get served, they get seen. In this episode, Michael, founder of Our Future is Kind, takes us on a powerful journey showing how servant leadership isn’t just nice—it’s essential for sustainable success.

You’ll hear Michael’s story of early career humbling, how the Appalachian Trail taught him lessons in change and gratitude, and why servant leadership begins with listening to front‑line voices. You’ll understand that kindness in business is more than customer satisfaction—it’s about trust, belonging, and transforming culture from the inside outward.

Steve Ramona and Michael explore how a business can stay profitable and kind. What happens when you stop treating kindness like a luxury, and begin building it into every policy, every interaction, every layer of leadership? If you ever felt business and heart are at odds, this episode will flip that belief.

P.S. Notice one place today—maybe in your customer service, your team meetings, or your communication—where you can choose kindness over convenience. The transformation begins in that small choice.

Guest Bio
Michael is the founder of Our Future is Kind, a leadership and consulting firm that champions kindness as a core business strategy. With years of experience guiding teams, Michael has seen firsthand the cost of leadership disconnected from empathy. Drawing on moments big and small—like guiding a restaurant server’s impact, walking portions of the Appalachian Trail with his son, or facing his own humbling leadership lessons—he works to help leaders build businesses that succeed without sacrificing heart. Michael lives by one question: How can we serve others more deeply while reaching our highest potential?

www.ourfutureiskind.com

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