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Nov. 14, 2023
Keynote speaker Hamza Khan focuses on servant leadership and helping people thrive through change, believing that serving others leads to success. In his books, he discusses the problems of burnout and toxic hustle culture, arguing that caring leaders who put people first are the ones thriving after the pandemic. He notes that employees reflect their leadership, so bad customer experiences indicate neglectful leaders. Customers should lead with kindness, too, praising what's done right rather th...