Jason Friedman What Happens After They Buy

Send us a text

Have you ever wondered why some businesses thrive and others falter even with the same products and marketing. In this episode of Doing Business With a Servant’s Heart, host Steve Ramona sits down with customer experience expert Jason Friedman to uncover the heart of business success. Jason’s journey from corporate leader to entrepreneur coach reveals the power of seeing your customers not as transactions but as human beings with potential. Through stories of burnout, breakthrough, and transformation, Jason shares how shifting your focus from simply acquiring customers to serving them deeply creates kinetic customers who stay, grow, and tell others. You will discover why the business journey begins long before someone buys from you and how the simplest customer experience improvements can radically change results. By listening to this conversation you will walk away inspired to design every part of your business around real service, to ask better questions, and to build momentum with your people. Whether you are a business owner, leader, coach, or creator, this episode gives you clear steps to reframe your customer journey with empathy, intention, and purpose.
P.S. After you listen write down one small change you can make right now that makes doing business with you easier and more human for your customers.

Guest Bio
Jason Friedman is a passionate customer experience strategist, speaker, and coach who helps entrepreneurs and business leaders transform how they serve the people they exist to help. With decades of experience working with Fortune 100 companies and small businesses alike, Jason built the proprietary Kinetic Customer Formula to guide businesses in making it easier for customers to succeed. Jason believes that when you focus on service first and outcomes second every business can grow with intention, purpose, and momentum.

gift.cxformula.com/servant

Join My Free Community: https://bit.ly/4qeA03q
Free Storytelling AI App: https://bit.ly/4s8NPlL
Free Newsletter: https://bit.ly/4pOcgU9
Serving Journal: https://www.amazon.com/dp/B0CSNSY1M1
Join Me on Substack: https://podcasthost.substack.com/

Doing Business with a Servant's Heart Named Top 20 Small Business Marketing Podcast
https://podcast.feedspot.com/small_business_marketing_podcasts/

Subscribe to our Podcast Newsletter
https://doing-business-with-a-servants-heart.kit.com/628f9d5962