Servant Leadership in Crisis: How to Keep Your Business from Breaking Down
Ever wondered what separates businesses that crumble under pressure from those that keep thriving? In this episode, Steve sits down with Erica, a continuity expert with a background as a military lawyer and emergency management professor, to uncover how servant leadership and forward‑thinking planning empower businesses to survive—and even grow—through disruption. You’ll meet Erica through her passion: spending hundreds of thousands on education not for fame, but to serve others. Hear the moment she compared Waffle House’s legendary continuity playbook with modern day enterprises—as FEMA’s unofficial barometer! Through vivid examples—hurricane‑stricken teams, pizza shops overwhelmed by calls, tech systems updating mid‑meeting—you’ll feel the tension and see the transformation. You’ll learn exactly how planning one piece of data—like weather—can guide a cascade of practical decisions. Whether you’re a small‑biz owner or community leader, this episode delivers a roadmap to communication, crisis preparation, and real‑time action—so you can sleep at night knowing your dream and your family are protected. Tune in, equip yourself, and take action today to build continuity into your success story.
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